Shipping & returns

Shipping Policy:

We are delighted to offer shipping services to more than 200 countries and regions across the globe.

Upon receiving your payment, we will promptly dispatch your order and send you an email confirmation once it is shipped. Additionally, you can conveniently track your order status on our website at any given time.

For detailed information on International Delivery to specific regions and countries, please explore the links provided below.

Handling or Processing Time: 1-2 business days (Monday to Friday)

Shipping Charge and Transit Time for all orders:

Returns & Cancellations:

Cancellations:

You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

Refund and Return Policy:

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us 30 days after receipt. Returns can only be made once authorized by Customer Services.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.

We are happy to refund postage costs if the item is defective or sent due to our error.

Your refund will be completed via the original payment method, excluding the delivery costs.

In order to process your returns as quickly as possible, all returns must include:

• A copy of your delivery note or your order number
• Return authorization (obtainable from Customer Services)
• Reason for return

30-Day Return Policy:

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:
    Contact Us: Before returning any items, please contact our return team at [email protected] to initiate the return process.
    
    Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
    
    Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
    
    Include RA Number: Clearly write the provided RA number on the outside of the package.
    
    Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items:

Certain items are non-refundable, including:
-  Opened or used products
-  Gift 

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the issue. We will work to resolve the problem promptly.

Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded, we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.

Contact Information:
If you have any questions about our refund and return policy, please contact us by email at [email protected]